Complaints and The Villa group
Most Villa del Palmar timeshare owners would like to think that the words “complaint” and “Villa group” do not go together. In many ways they would be right in that serious complaints about the Villa group and its Villa del Palmar timeshare resorts are rare. However, realistically speaking, every company has a complaints procedure, and most good companies use that procedure as the basis of future improvements to its services and products. Keeping the client happy continues to be the motto of any self-respecting service provider.
The Villa group has a longstanding reputation to protect and dealing efficiently with members’ complaints is key to its continued success. The timeshare company has resorts in the top beach destinations in Mexico, including Puerto Vallarta, Cancun, Cabo San Lucas and Loreto, Mexico, having develop timeshare properties and resorts for almost 30 years. Honesty and commitment stand at the heart of its vision, looking to sell genuinely desirable timeshare products at the best prices on the market. Any complaints therefore are taken seriously by directors, senior managers and sales’ staff as an essential means of maintaining Villagroup’s good name within an industry that gets a lot of negative press.
It does not matter how much effort a company makes to keep members 100% happy, complaints come with the territory, especially in the hospitality and timeshare industry. Firstly, Villa Group make a concerted effort to keep cause for complaints as low as possible, always in the look out for potential problems. Secondly, genuine complainants are dealt with as soon as possible, to reduce any inconvenience to Villa del Palmar timeshare owners and guests at the resorts.
In the event that you wish to make a complaint to The Villagroup, the most effective way of doing so is in the moment, as soon as you can after the event has occurred. Make the reason for your dissatisfaction known to a more senior member of staff, so that the right course of action can be taken. Also, it is a good idea to make it clear that you wish something to be done about the situation rather than giving the impression that you are making a passing commentary or suggestion. The Villagroup staff are trained to be happy and willing to deal with complaints, so once they identify that you are indeed wishing to make a “complaint” they will be able to direct you to the appropriate channels.
If you get home and are not happy with the resolution to your problem or lack thereof, contact The Villagroup directly by email, letter or telephone, stating clearly that you wish to make an official complaint. State all the details that you can recall, such as dates, members of staff that dealt with you and the steps that were taken (or not taken) to help you. It is always best to go directly to Villagroup rather than through a forum so that you receive a personal response.
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